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FAQ

Contact Us

[General] Can I change the options(quantity, date, etc.) after purchasing the products or performance tickets?

Terms and options cannot be modified after payment is made. Please try again after cancellation.
[General] Is it possible for someone other than the person ordering to enter or use the product?

If the actual user is different from the purchaser, please type the name of the actual user in the payment information field.
[General] Should I sign(join) in to order?

THE NANTA requires sign in for ordering and making payment. All you need is ID(email) and Password to join THE NANTA.
[General] What do I need to use my purchase?

To use your purchased items, please bring voucher and identification.
(However, necessary documents may be required according to the particular discount you choose. For more information, please check the information page for each item.)
[General] what is cancellation policy on ticket and product sales?

* Cancellation cannot be made on the day it was scheduled to be used.
- Cancellation policy for each product(including performances) may differ.
Please check the details page for more information.

** Cancellation Policy **

[ Nanta performance ]
- 100% refund or cancellation until 23:59:59(KST) prior to show time, and no cancellation will be accepted after.

[ Store ]
Cancellation is available until the date shown on each commodity detail screen, and no cancellation will be accepted after.

[ Hotel Nanta ]
i. Free cancellation until 16:00 4 days prior to check-in
ii. Cancellations made 3 days to 1 day prior to check-in are subject to 50% penalty charge equivalent of the first night's stay.
iii. Cancellation on check-in date is subject to 100% penalty charge equivalent of the first night's stay
iv. NO-SHOW is subject to 100% penalty charge equivalent of the whole period stay
[General] What is the "Processing Order" and What is the procedure?

Some items sold in THE NANTA, which need confirmation on availability, follow the order procedure as below ;

1. Select Date & Quantity > Check Order detail > Complete Payment

2. Your order status will be confirmed within 24 hours(except weekends and holidays).
A status confirmation email or text message will be sent and it'll be also available in your "Order History".
※ "Processing Order" means your order is not confirmed but in the process of checking the availability.

3. Your order will be confirmed or canceled after checking the availability.
- Order Confirmed : Available for Use, Check "My Page" > "Order History" > "Voucher".
- Order Canceled : Not Available, Automatically canceled and a full refund will be made.
[General] Where can I find my order history and voucher?

Please check My Page> Order History
[Hotel] I would like to list additional or special requests to hotel.

Please use "Additional Request" in hotel reservation section.
Special requests are not guaranteed and may incur additional charges.
[Hotel] What if my flight is cancelled or delayed due to natural disaster and cannot arrive at the hotel by check-in day?

Cancellation penalties and policies vary from hotel to hotel, please contact us via email or phone.
[Performance] Can I buy a ticket on the day of performance?

Online reservations on THE NANTA close after the deadline of each performance.
However, if there are still seats available, you can purchase it on-site at the venue.
(Discount rates appear on THE NANTA only apply to purchases made at THE NANTA)
[Performance] If I arrive late, can I still enter the theatre?

After the performance begins, you will be guided to the delayed audience seat.
Entry may be limited if there is no room for delayed seating.
[Performance] If I received a conditional discount, what will be checked at the ticket box as a proof?

Necessary documents for each product may differ depending on the discount conditions you choose.
Please check the discount information in detail page and bring your supporting documents to ticket box.
If not, you will be asked to pay the difference from the original price.
[Performance] If we're a student group, do all students required to bring student ID card as a proof?

If you made the reservation under school name, you'll be asked to submit a name list of participants(registered) including school directors.
If you are a regular group, holding student discounted ticket, each student is required to present student ID card.
[Performance] Is it possible to change the discount options after the ticket reservation is completed?

Neither payment methods nor conditions of use can be modified after payment is completed.
Please first cancel the existing order and then start the new order.
[Performance] When can I pick-up the ticket for performance?

You can pick-up the ticket 1 hour before the performance starts. For more information, please check the Information Page(How to Use) of each performance.
[Performance] When is the deadline for online ticket purchase?

Dealine for each performance may vary. Please refer to the informtion page for confirmation.
[Store] Can I change the product composition?

The products sold at the store are specifically bundled up to offer the best price and composition of each cannot be changed.
(However, an additional purchase is possible.)
[Store] How can I use the product?

After completing your purchase, you'll receive the voucher with the method of use indicated on.
- The voucher can be found in your email and also on "Order History" from "My page".
[Store] If I have purchased several items, is there a procedure for use?

There is no fixed procedure, but if it has specific or expiration dates written, please use it on or before the stated dates.
(Products with the specific date indicated on cannot be changed/canceled/refunded after the specified date.)

[General] Can I pay with a corporate credit card?

Most corporate credit cards are accepted but some may not depend on your credit card type.
If you cannot use your corporate credit card, we recommend trying with another corporate or personal card.
[General] Can I pay with a international credit card?

THE NANTA currently accept any credit or debit card with a VISA, MasterCard, JCB and DINERS but American Express will not be accepted.
[General] I have completed the virtual account transfer, but my order has been canceled.

In case of virtual account transfer, the order may be canceled when the process was not done successfully due to following reasons.
- Deposited/transferred to the wrong account than designated virtual account.
- Deposited/transferred exceed or lower amount than your actual amount.
- Deposited/transferred after the deadline.(Money will automatically be refunded.)
[General] I received the text message for credit card approval, but I cannot find my order on the "Order History".

If you have not received the email from THE NANTA or the order is not listed on [My Page(Order Summary)], it means the order was not completed due to a problem with credit card company or a system and the payment will be automatically canceled.
(If not, please contact us via email or phone.)
[General] It says "Payment was not successful."

Due to an error of card compay, PG company, or network and payment over running time.
In case of repeatiton, use other PC/mobile or change payment methos.

Please contact to our call center(+82 2-739-8288) or use 1:1 inquiry of our website for futher questions.
[General] My order status was "Processing Order" after payment completion, but the status has been changed to "Unable".

Items that have been paid and processed in your order may be canceled due to the availability of the product, and your order may not be processed. Items with conditions have the detailed process description posted on each page. Please check the descriptions prior to making an order.
[General] Received only card approval message, and did not get order details / voucher

The reservation what you paied was automatically cancelled, eventhough you had an approval message from your card company. Due to an error of card compay, PG company, or network and payment over running time. Proceed your booking once more.
(You can check by calling to your card company.)
[General] When is the deadline for making money deposit(transfer) to virtual account?

Your virtual account will be open until 23:59:59 the following day from the date you make orders.
If the payment(deposit) is not done by the deadline or the exact amount wasn't received, the order will be automatically canceled.
[General] Where can I find the card receipt?

Your card receipt will be automatically sent to the email address you entered during the payment process.
If you do not receive the card receipt properly, please contact us via QnA and we will send you the receipt by e-mail. (Postal service is unavailable)
[Performance] I would like to change the credit card used for ticket purchase.

Order conditions or payment methods cannot be modified after payment is completed.
Please cancel existing order and make the new order.

[General] Where do I get my coupons/advance tickets validate or authenticate?

* Coupon/Advance ticket Authentication: Put the serial number on "Use Coupon" in "Payment information" field.
* Check coupon/Advance ticket History(Usage): My page > Check Coupon/Advance ticket History

[General] Can I make a partial cancellation?

All sales products, including performance tickets in THE NANTA, are not available for partial cancellation.
[General] What is the procedure of refund after the cancellation?

The time required for refund is different depend on payment methods, credit card companies and banks.
* Credit Card: It may take up to 2 weeks.
* Debit Card: It varies by bank but It may take up to 7 business days.
* Virtual Account: It varies by bank but It may take up to 3 business days.
[General] When is the deadline for cancellation?

Cancellation deadline varies by product.
Please refer to the cancellation policy of each product's detail page.
[Hotel] I would like to modify my hotel reservation due to change of itinerary. Can I get a refund?

You can cancel the reservation before the cancellation deadline but penalties are subject to apply.
No full or partial refund is available after the deadline stated on your voucher.
[Store] Can I get a refund if I cannot use it within the expiration date?

Even though the product is not used within the expiration date, no cancellation, refund nor extension of the validity period is possible. Please check the details such as the expiration date before purchasing.

[General] Can I use the parking lot if I purchased bundled product?

Parking information is available at "Direction" page of each product. Please check before the visit.
[General] How can I unsubscribe from receiving ads and promotion emails?

If you do not like to receive THE NANTA ads and promotion emails, you can unsubscribe from "My Page" or at the bottom of received emails.
[General] I would like to have my order or tickets shipped.

THE NANTA does not have shipping service yet.
Please refer to and follow the usage on "Order History" or "Voucher" of your purchase.
[General] Where can I find the location of use for my purchased items?

Address or transportation information is available at "Direction" page of each product.
It is also available on your voucher.
[Hotel] Can I extend my stay while staying in the Hotel?

Policy on the extension of stay varies from hotels to hotels so please directly contact your hotel for detail.
Rates per additional nights may differ from the ones in THE NANTA and you'll be asked to pay to the hotel.
[Performance] Are there seats available for the audience with disabilities?

Seating accommodation for the audience with disabilities varies by venues. Please check information page of each performance and also contact us via email or phone for further inquiries.
[Performance] I lost the ticket before the performance starts.

Tickets are same as money or securities and cannot be reissued if it is lost or damaged.
Please keep your ticket safe after receipt.
[Performance] Is it possible to issue a quotation for group audience?

Please contact us via email or phone to inquire quotation.